An RMA number must be requested and obtained before any product is returned to Sarotech.
The RMA request must include the original Purchase Order number from which the product(s) being returned were ordered and the relevant Sarotech Invoice Number.
RMA numbers will be issued by Sarotech when: Product is defective upon receipt, or at any time during the Warranty Period Product is to be returned at or before the end of any given 30day Evaluation period. Returned product MUST be in resellable condition. (See below) forwarder/shipper.
Returned Evaluation product must be shipped freight pre-paid at the¡¡customer's expense.

To be in resellable condition, an evaluation product:

- Must have original packaging, returned in reshippable condition. (ie: No excess tape or markings)
- Include all Manuals and User Instructions in "like-new" condition. (ie: No writing inside)¡¡
- Include all pieces of the original kit/product must be returned, undamaged. (ie: No split cables, disassembled and/or missing parts, etc)